Delta Air Lines
Free Delta Assessment Test Practice
Prepare for Delta Air Lines Hiring Process, Assessment Test & Interview Questions
If you’re applying to work at Delta Air Lines, understanding the hiring process and preparing for their assessment tests can make a huge difference. Whether you’re applying for a flight attendant, ramp agent, customer service, or corporate position - preparation is key.
Our free Delta Air Lines practice tests will help you feel confident and ready to succeed.
What to Expect in the Delta Hiring Process
Delta’s recruitment process varies slightly by role, but generally includes:
Online Application
Behavioral Assessment Test
Phone or Video Interview
In-person Interview / Assessment Day
Background Check & Training
Delta Air Lines Assessment Test Overview
Delta uses behavioral and cognitive assessments to evaluate how well you align with the company’s core values like customer service, safety, teamwork, and problem-solving.
Depending on the role, you may encounter:
Situational Judgment Test (SJT) – Evaluates how you respond to real-world job scenarios
Personality Test – Measures traits like reliability, flexibility, and team orientation
Cognitive Ability Test – Assesses your problem-solving, attention to detail, and learning speed
English Proficiency Test (for some roles)
Video Interview Platform (recorded responses to questions)
Delta Air Lines Assessment Tests by Position
| Position | Assessment Tests | Interview Stage |
|---|---|---|
| Flight Attendant | – Situational Judgment Test (SJT) – Personality Test – Video Interview | Assessment Day + Panel Interview |
| Ramp Agent / Baggage | – Physical Abilities Test – Safety Judgment Scenarios – Background Check | In-person Interview |
| Customer Service Agent | – Situational Judgment Test (SJT) – Verbal Reasoning – Personality Test | Phone/Video + Face-to-Face Interview |
| Ticket/Gate Agent | – SJT focused on conflict resolution – Typing and Multi-task Simulation | Structured Interview |
| Pilot | – Cognitive Aptitude Test – Technical Knowledge Assessment – Simulator Test | Interview Panel + Simulator Checkride |
| Corporate Roles | – SHL-style Aptitude Test (Numerical/Verbal/Logical) – Situational Questions | HR + Departmental Interview (multi-stage) |
| Cabin Cleaner / Operations Support | – Basic Skills Test – Background Screening | Group Interview / 1-on-1 Interview |
| Internships / Graduate Roles | – Logical Reasoning Test – Situational Questions – Group Exercise | Panel or Virtual Assessment Center |
Sample Interview Questions at Delta
Why do you want to work for Delta Air Lines?
(Tip: Show passion for aviation, interest in Delta’s global brand, and alignment with its values.)Tell me about a time you went above and beyond for a customer.
(Focus on service, problem-solving, and initiative.)Describe a time you had to deal with a difficult coworker or team conflict.
(Highlight communication skills, empathy, and collaboration.)What would you do if a customer was angry or upset with your service?
(Delta looks for calm, professional, solution-focused responses.)How do you prioritize safety in your work?
(Crucial for operational and inflight roles-mention procedures and responsibility.)Describe a time you had to adapt to a sudden change or emergency.
(Delta values flexibility and staying calm under pressure.)What does excellent customer service mean to you?
(Relate your answer to Delta’s reputation and standards.)How do you stay organized and manage time under pressure?
(Especially relevant for gate agents, operations, and corporate roles.)What would you do if you noticed a coworker ignoring safety procedures?
(Demonstrate integrity, leadership, and safety-first thinking.)Where do you see yourself in 5 years?
(Delta values growth-oriented candidates-mention career development within the company.)
Frequently Asked Questions About the Ford Assessment Test
Not necessarily. Many roles at Delta, including flight attendants and customer service agents, do not require prior aviation experience. Delta values customer service, communication skills, and a strong work ethic above industry background.
Delta’s flight attendant training typically lasts about 8 weeks at their training center in Atlanta. It includes safety, emergency procedures, service protocols, and more.
Some positions, especially flight attendants and pilots, require relocation or flexibility with base assignments. Corporate roles may be location-specific, but hybrid or remote options exist in certain departments.
The core steps are consistent, but timing, location-specific interviews, or assessment days may vary by airport or department.
The length depends on the position, but most Delta assessment tests take 30 to 60 minutes to complete. Situational judgment and personality tests are typically shorter, while cognitive assessments for corporate roles may take longer.
Delta does not publish official passing scores. Your results are compared to benchmarks and used alongside your resume and interview performance to determine fit. Consistency with Delta’s values and quick, thoughtful decision-making are key.
No. The test is tailored to the position. For example, flight attendants focus more on situational judgment and personality, while corporate applicants may take numerical or logical reasoning tests.
