Etihad Airways Assessment Test
how to pass the Etihad Airways assessment test in 2025?
Want to start your career with Etihad Airways? Whether you’re applying for a cabin crew position, pilot seat, or a corporate role, the Etihad assessment test is a critical part of the hiring process. From verbal and numerical reasoning to group exercises, role-play scenarios, and simulator tests—Etihad uses a world-class recruitment system to find the best talent in aviation.
Etihad Airways, the national airline of the United Arab Emirates based in Abu Dhabi, is one of the most respected carriers in the world. If you’re applying to work with Etihad—whether as a flight attendant, pilot, or in ground and corporate roles—you’ll need to pass a structured job assessment process designed to select top-tier talent.
This guide covers everything you need to know about the Etihad Airways assessment test, what to expect, and how to prepare for success.
What Is the Etihad Airways Assessment Test?
The Etihad assessment test is a comprehensive evaluation used during the airline’s hiring process to measure candidates’ skills, behavior, and professionalism. Depending on the role, the process may include:
Online application screening
Cognitive ability tests (verbal, numerical, logical reasoning)
Situational judgment test (SJT)
Group exercises and role play
Behavioral or technical interviews
Flight Attendant Hiring Process
For cabin crew positions, Etihad conducts assessment days or invites shortlisted applicants to participate in structured recruitment events.
Steps include:
Document check and personal grooming screening
Reach test (minimum arm reach of 210 cm)
Group discussions and teamwork evaluation
English language test and verbal reasoning
Role-playing customer service scenarios
Final behavioral interview
Etihad looks for candidates who are well-groomed, service-oriented, and able to work in a multicultural environment under pressure.
Pilot Hiring Process
For pilot roles, especially First Officers and Captains, Etihad uses a more technical evaluation structure:
Application and license verification (ATPL, hours, etc.)
Cognitive and psychometric testing
Simulator assessment (manual flying, decision-making)
Technical knowledge test (aerodynamics, SOPs, safety procedures)
HR and senior management interview
Strong CRM (Crew Resource Management) skills and safety-focused thinking are essential for success.
Ground Staff and Corporate Roles
These positions usually require:
Online aptitude tests
Situational judgment tests
Behavioral interviews
Case studies or presentations (for roles in marketing, HR, finance, IT, etc.)
The focus is on communication, cultural fit, customer focus, and professionalism.
How to Prepare for the Etihad Assessment Test
Practice aptitude tests online to improve speed and accuracy.
Review behavioral interview questions using the STAR method.
Understand Etihad’s values: hospitality, respect, and safety.
Dress professionally and prepare for both group and solo assessments.
Get familiar with airline customer service scenarios and etiquette.
Sample Questions and How to Prepare for Cabin Crew, Pilot, and Corporate Roles
1. Verbal Reasoning Sample Question (Cabin Crew, Corporate Roles)
Passage:
“Etihad Airways strives to deliver exceptional customer service while maintaining high standards of safety, efficiency, and hospitality. Employees are expected to act as brand ambassadors and deliver consistent service across all touchpoints.”
Question:
What is the main responsibility of Etihad Airways employees according to the passage?
A. Managing aircraft maintenance
B. Acting as brand ambassadors and maintaining service standards
C. Operating airport lounges
D. Planning flight schedules
Answer: B
2. Numerical Reasoning Sample Question (Finance, IT, and Corporate Roles)
Question:
A flight had 180 passengers. 40% booked economy class, 35% booked business class, and the rest booked first class. How many passengers were in first class?
A. 27
B. 36
C. 45
D. 65
Answer: C (180 × (100%-40%-35%) = 180 × 25% = 45)
3. Situational Judgment Test (SJT) Sample Question (All Roles)
Question:
You’re working at the check-in counter and a passenger becomes upset because they missed their flight. What should you do?
A. Tell the passenger it’s their responsibility to arrive on time.
B. Calmly listen and offer to check the next available flight.
C. Ignore the complaint and call security.
D. Tell them to speak with your supervisor.
Best Answer: B
4. Group Exercise Example (Cabin Crew & Customer Service Roles)
Scenario:
You are in a team of five candidates. Your task is to plan a new in-flight service package for premium passengers.
What they’re evaluating:
Communication
Leadership
Cultural awareness
Ability to listen and collaborate
5. Technical Question (Pilot or Engineering Roles)
Question:
What is the primary purpose of a TCAS (Traffic Collision Avoidance System)?
A. Detect turbulence
B. Assist in autopilot
C. Prevent mid-air collisions
D. Enhance fuel efficiency
Answer: C
Etihad Airways Sample Interview Questions
Cabin Crew Interview Questions (Flight Attendants)
Why do you want to work for Etihad Airways?
Tell me about a time you had to deal with a difficult passenger. How did you handle it?
What does excellent customer service mean to you?
Describe a situation where you worked as part of a team to achieve a goal.
How would you respond if a passenger refuses to follow safety instructions during boarding?
Pilot Interview Questions (First Officer / Captain)
Walk us through a time when you had to make a split-second decision in the cockpit.
How do you ensure effective communication with your co-pilot and cabin crew?
What steps do you take to manage fatigue and stay alert during long-haul flights?
How do you handle disagreements in the flight deck?
What would you do if you encountered a technical issue shortly after takeoff?
Corporate & Ground Roles (HR, Finance, IT, etc.)
Tell me about a challenging project you managed and the outcome.
How do you prioritize tasks when managing multiple deadlines?
Describe a situation where you had to deal with a colleague from a different cultural background.
What interests you about working in the aviation industry?
How would you handle a disagreement with your manager over a business decision?
Bonus Behavioral Questions (All Roles)
Describe a time you had to adapt to a major change at work.
Have you ever made a mistake on the job? How did you handle it?
Give an example of how you handle working under pressure.
Frequently Asked Questions About the Etihad Airways assessment test
Cabin crew applicants go through grooming checks, a reach test (minimum 210 cm), group discussions, English language assessments, customer service role-play scenarios, and a final one-on-one interview.
Yes. Etihad requires all cabin crew candidates to pass a reach test where you must reach 210 cm with one hand, barefoot. This ensures you can access overhead equipment and safety items.
You need a valid ATPL license, minimum flight hours (typically 2,000+), strong English communication skills, and recent commercial jet experience. You must also pass a simulator test and technical interview.
The aptitude test may include verbal reasoning, numerical reasoning, logical reasoning, and situational judgment questions. These tests assess your cognitive abilities and job fit.
Fluency in English is mandatory. Additional languages are a plus and improve your chances.
