American Airlines Assessment
What Assessment Test Do You Need to Take
If you’re applying for a job at American Airlines, your hiring journey will likely include an online assessment test tailored to your position. Whether you’re aiming to become a flight attendant, ramp agent, customer service representative, or take on a corporate role, each position has a specific test format designed to evaluate your skills, personality, and readiness.
Use the table below to find out which assessment applies to your role—and start preparing with free practice tests to boost your chances of success.
American Airlines Hiring Process
Landing a job at American Airlines involves a multi-step hiring process designed to find candidates who reflect the company’s core values: safety, customer service, reliability, and professionalism. Whether you’re applying as a flight attendant, ramp agent, customer service rep, or for a corporate role, it’s important to understand what to expect and how to prepare.
Step 1: Online Application
Start by visiting the American Airlines Careers website. Choose your desired role, create a profile, and complete the application. You’ll submit personal information, work history, education, and availability. Make sure your resume is clear and tailored to the position.
Step 2: Online Assessment Test
After submitting your application, you may be invited to take an assessment test. The type of test depends on the position:
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Flight attendants and customer service roles: Situational judgment, personality, and customer-focused scenarios.
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Ramp agents and operational roles: Safety-based decision-making and task prioritization.
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Corporate positions: Cognitive ability, verbal reasoning, and personality assessments.
Use free practice tests to get familiar with the format and improve your performance.
Step 3: Interview
Candidates who pass the assessment are invited to an interview. This may be a phone call, video interview, or in-person meeting, depending on the position.
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Flight attendant roles often include group interviews and behavioral questions.
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Customer service and ramp agents may have one-on-one interviews focused on teamwork and safety.
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Corporate roles involve behavioral and technical questions based on your experience.
Step 4: Background Check and Screening
If you perform well in the interview, you’ll undergo a background check, employment verification, and possibly a drug screening, especially for safety-sensitive roles.
Step 5: Job Offer and Onboarding
Successful candidates receive a conditional job offer, followed by onboarding, orientation, and training sessions specific to the role.
American Airlines Assessment Tests by Position
| Position | Assessment Type | Focus Areas |
|---|---|---|
| Flight Attendant | Situational Judgment Test (SJT), Personality Test | Customer service, teamwork, handling stress, communication |
| Customer Service Agent | Situational Judgment Test, Multitasking Simulation, Personality Questionnaire | Problem-solving, empathy, time management, service orientation |
| Ramp Agent | Safety Scenario Test, Attention to Detail, Physical Task Simulation (some roles) | Safety awareness, logistics, decision-making, physical readiness |
| Corporate Roles | Cognitive Ability Test, Logical Reasoning, Personality Assessment | Analytical thinking, verbal/numerical reasoning, professional behavior |
| Pilot | Technical Aptitude Test, Cognitive Skills Test, Aviation Scenario Questions | Decision-making under pressure, aviation safety, multi-tasking |
| Maintenance Technician | Mechanical Reasoning, Safety Test, Job-Specific Technical Test | Troubleshooting, repair accuracy, compliance with safety standards |
Berkshire Hathaway Interview Questions and Sample Answers
Whether you’re applying to a Berkshire Hathaway subsidiary like GEICO, BNSF Railway, Berkshire Hathaway Automotive, or the corporate group, your interview will likely focus on integrity, independence, analytical thinking, and long-term commitment—core values across the company’s portfolio.
1. Why do you want to work at Berkshire Hathaway?
Sample Answer:
“I admire Berkshire Hathaway’s long-term thinking, decentralized management approach, and commitment to ethical business practices. I’m looking for a company that values integrity and financial strength, and I believe I can contribute to that mission by bringing my skills in [insert relevant skill] to your team.”
2. Tell me about a time you solved a complex problem.
Sample Answer:
“At my previous job, a data discrepancy caused reporting issues in our finance system. I tracked the error to a formula used in multiple spreadsheets. I rebuilt the model, tested it for accuracy, and presented a permanent solution to leadership. It saved hours of manual work each week.”
3. How do you prioritize tasks when working on multiple projects?
Sample Answer:
“I use a combination of deadline tracking and impact analysis. I list all tasks, estimate time needed, and rank them based on urgency and importance. I also communicate regularly with team members to adjust priorities if business needs change.”
4. Describe a time when you had to make an ethical decision at work.
Sample Answer:
“While managing a vendor contract, I noticed a billing error in our favor. I brought it to the vendor’s attention, corrected the invoice, and earned their trust. Acting with integrity ensured our long-term business relationship remained strong.”
5. What do you know about Berkshire Hathaway’s business model?
Sample Answer:
“Berkshire Hathaway operates as a holding company with a decentralized structure. It owns a diverse range of businesses across insurance, railroads, utilities, manufacturing, and retail. The company values capital efficiency, long-term growth, and strong management teams that operate independently.”
American Airlines Interview
The American Airlines interview is designed to assess your communication skills, professionalism, and alignment with the company’s values. Depending on the role, interviews may be one-on-one, group-based, or virtual. Common questions focus on customer service, problem-solving, and teamwork, such as “Describe a time you dealt with a difficult customer” or “How do you handle stress in high-pressure situations?” For flight attendants and service agents, appearance, attitude, and situational responses matter. Prepare by reviewing the role, practicing behavioral questions, and understanding American Airlines’ focus on safety, service, and reliability. Use free practice resources to build confidence.
| Position | Interview Focus | Sample Interview Questions |
|---|---|---|
| Flight Attendant | Customer service, safety awareness, teamwork, adaptability | “How would you handle an unruly passenger?” “Tell me about a time you stayed calm under pressure.” |
| Customer Service Agent | Communication skills, problem-solving, multitasking, handling stress | “Describe a time you handled a difficult customer.” “How do you manage multiple tasks at once?” |
| Ramp Agent | Physical stamina, safety procedures, time management | “How do you ensure safety on the job?” “Describe how you manage tasks under tight deadlines.” |
| Corporate Roles | Analytical thinking, leadership, technical knowledge (role-dependent) | “How do you approach solving a business problem?” “Tell me about a time you led a project.” |
| Pilot | Technical knowledge, decision-making under pressure, aviation safety | “Describe an emergency you’ve handled.” “How do you stay focused during long flights?” |
| Maintenance Technician | Mechanical expertise, attention to detail, safety protocols | “How do you diagnose a technical issue?” “What steps do you take to ensure aircraft safety?” |
FAQ
Not all, but most positions do. Roles such as flight attendants, customer service agents, ramp agents, and many corporate positions require an online assessment to evaluate problem-solving, personality traits, and role-specific skills.
Use free practice tests to become familiar with the question format and improve your speed and accuracy. Focus on behavioral consistency, customer service scenarios, and decision-making under pressure.
Policies vary, but many candidates must wait several months before reapplying or retaking the test. It’s best to prepare thoroughly the first time to avoid delays in your hiring process.
Yes. While both roles include situational judgment and personality tests, flight attendants are assessed more on safety, adaptability, and in-flight decision-making, while customer service agents are evaluated on multitasking, communication, and problem resolution.
Most tests take between 30 to 60 minutes, depending on the role and the number of sections included. It’s best to complete the test in a quiet environment without distractions.
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No. Passing the assessment is one step in the hiring process. You must also perform well in the interview, pass background checks, and meet other job-specific requirements.
